How to Cancel Microsoft Authenticator and Get a Refund
Microsoft Authenticator subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Microsoft Authenticator billing.
Cancel Microsoft Authenticator on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Microsoft Authenticator in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Microsoft Authenticator until the current billing period ends, then it will not renew.
Cancel Microsoft Authenticator on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Microsoft Authenticator from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Microsoft Authenticator on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Microsoft Authenticator
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Microsoft Authenticator charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Microsoft Authenticator purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Microsoft Authenticator users report about billing
Users frequently report login loops where the app fails to display verification prompts, forcing them to restart the process. Many complain about being forced to use the app for 2FA without alternatives, and encounter bugs when switching devices or recovering accounts. The app is also criticized for its unstable performance and lack of backup options.
Summarized from 420 recent 1-3 star reviews. Read them before you renew.
Microsoft Authenticator cancellation: frequently asked questions
Does canceling Microsoft Authenticator stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Microsoft Authenticator will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Microsoft Authenticator?
Refunds are handled by Apple or Google, not by Microsoft Authenticator directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Microsoft Authenticator charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Microsoft Authenticator still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Microsoft Authenticator as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Microsoft Authenticator account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Microsoft Authenticator app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Microsoft Authenticator right after I cancel?
No. You keep full access to Microsoft Authenticator until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.