How to Cancel Prime Video and Get a Refund
Prime Video subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Prime Video billing.
Cancel Prime Video on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Prime Video in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Prime Video until the current billing period ends, then it will not renew.
Cancel Prime Video on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Prime Video from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Prime Video on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Prime Video
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Prime Video charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Prime Video purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Prime Video users report about billing
Users frequently complain about excessive and intrusive ads, even for paid members, which disrupt viewing. Many report persistent playback issues, including freezing, buffering, and sudden errors. The app's interface is criticized for being clunky, with poor navigation, small thumbnails, and frequent unwanted updates that worsen usability.
Summarized from 399 recent 1-3 star reviews. Read them before you renew.
Prime Video cancellation: frequently asked questions
Does canceling Prime Video stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Prime Video will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Prime Video?
Refunds are handled by Apple or Google, not by Prime Video directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Prime Video charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Prime Video still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Prime Video as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Prime Video account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Prime Video app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Prime Video right after I cancel?
No. You keep full access to Prime Video until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.