Gojek - Transportasi & Makanan

Android

PT. GoTo Gojek Tokopedia Tbk

5.0

(6,657,170 total reviews)

Wisata

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in Gojek - Transportasi & Makanan

Users frequently complain about unreliable drivers, including long wait times, cancellations, and drivers not moving towards pickup locations. Many report poor customer service with automated or unhelpful responses, especially regarding refunds and account issues. Technical problems like app glitches, slow searches, and payment system failures are also common.

Unreliable driver behaviorHigh
Poor customer serviceHigh
App glitches and slownessMedium

AI summary of 317 recent 1-3 star reviews. Read the full reviews below.

Is Gojek - Transportasi & Makanan legit and safe? See the trust verdict.

Is Gojek - Transportasi & Makanan your app?

Turn these complaints into a fix list, reply to reviewers with AI, and get alerted when negative reviews spike.

Tools for developers

Fetching reviews, please wait...

Compare Gojek - Transportasi & Makanan with another app

See side-by-side negative review analysis, rating breakdown, and complaint patterns.

Start a comparison →

Frequently Asked Questions

What do users complain about most in Gojek - Transportasi & Makanan?

Negative reviews on Gojek - Transportasi & Makanan cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Gojek - Transportasi & Makanan rated on Google Play Store?

Gojek - Transportasi & Makanan has an average rating of 4.7 stars from 6,657,170 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Gojek - Transportasi & Makanan have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Gojek - Transportasi & Makanan, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Gojek - Transportasi & Makanan worth installing in 2026?

Gojek - Transportasi & Makanan is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Gojek - Transportasi & Makanan?

Browse the Wisata category to compare Gojek - Transportasi & Makanan against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.