How to Cancel Ancestry: Family History & DNA and Get a Refund
Ancestry: Family History & DNA subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Ancestry: Family History & DNA billing.
Cancel Ancestry: Family History & DNA on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Ancestry: Family History & DNA in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Ancestry: Family History & DNA until the current billing period ends, then it will not renew.
Cancel Ancestry: Family History & DNA on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Ancestry: Family History & DNA from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Ancestry: Family History & DNA on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Ancestry: Family History & DNA
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Ancestry: Family History & DNA charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Ancestry: Family History & DNA purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Ancestry: Family History & DNA users report about billing
Users frequently complain about inaccurate DNA results that change over time, with many reporting incorrect regional ancestry data. Many express frustration with features being moved behind paywalls after previously being free, and poor synchronization between the app and website. Technical issues like bugs, missing data, and device compatibility problems are also common.
Summarized from 150 recent 1-3 star reviews. Read them before you renew.
Ancestry: Family History & DNA cancellation: frequently asked questions
Does canceling Ancestry: Family History & DNA stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Ancestry: Family History & DNA will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Ancestry: Family History & DNA?
Refunds are handled by Apple or Google, not by Ancestry: Family History & DNA directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Ancestry: Family History & DNA charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Ancestry: Family History & DNA still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Ancestry: Family History & DNA as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Ancestry: Family History & DNA account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Ancestry: Family History & DNA app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Ancestry: Family History & DNA right after I cancel?
No. You keep full access to Ancestry: Family History & DNA until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.