Is Airbnb Legit & Safe?
Airbnb holds a 3.8 star average from 29,010 ratings. It is a real, listed app, but the volume of 1-3 star reviews below is worth reading before you commit.
Based on public App Store data and user reviews. Not affiliated with Airbnb, Inc..
What users complain about in Airbnb
Users frequently complain about poor customer service, including unhelpful support during disputes or cancellations. Many report issues with hosts canceling reservations last-minute or providing misleading listings, leaving guests stranded. Additional common complaints include hidden fees, app glitches, and unfair treatment in reviews or booking approvals.
Summarized from 454 recent 1-3 star reviews.
Airbnb: frequently asked questions
Is Airbnb legit?
Airbnb is a legitimate app listed on the App Store with a 3.8 star rating from 29,010 ratings. "Legit" and "good for you" are different questions: the 1-3 star reviews below show where real users run into trouble.
Is Airbnb safe to download?
Airbnb is distributed through the official App Store, which screens apps before listing. The main safety questions for most users are around subscriptions, data permissions, and billing. The negative reviews below surface those concerns when users report them.
Is Airbnb a scam?
Airbnb is a real, store-listed app rather than a scam link. As with any app, scan the negative reviews below for billing or subscription complaints so there are no surprises after install.
Why does Airbnb have negative reviews?
Even well-rated apps collect 1-3 star reviews when users hit specific friction: crashes, paywalls, account issues, or missing features. The reviews below group these complaints so you can judge whether they affect your use case.
Should I download Airbnb?
Read the negative reviews below before downloading Airbnb. Its rating suggests a real chance the recurring complaints could affect you.