How to Cancel Tokyo Innovation Base and Get a Refund
Tokyo Innovation Base subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Tokyo Innovation Base billing.
Cancel Tokyo Innovation Base on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Tokyo Innovation Base in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Tokyo Innovation Base until the current billing period ends, then it will not renew.
Cancel Tokyo Innovation Base on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Tokyo Innovation Base from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Tokyo Innovation Base on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Tokyo Innovation Base
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Tokyo Innovation Base charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Tokyo Innovation Base purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Tokyo Innovation Base users report about billing
Users complain about a frustrating and overly complicated user experience, particularly with QR code functionality and excessive personal information requirements. Many report frequent app crashes, slow performance, and inability to complete registration due to bugs. The app forces users through lengthy, mandatory questionnaires and profile setups even for basic access, causing significant delays and frustration.
Summarized from 32 recent 1-3 star reviews. Read them before you renew.
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Tokyo Innovation Base cancellation: frequently asked questions
Does canceling Tokyo Innovation Base stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Tokyo Innovation Base will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Tokyo Innovation Base?
Refunds are handled by Apple or Google, not by Tokyo Innovation Base directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Tokyo Innovation Base charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Tokyo Innovation Base still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Tokyo Innovation Base as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Tokyo Innovation Base account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Tokyo Innovation Base app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Tokyo Innovation Base right after I cancel?
No. You keep full access to Tokyo Innovation Base until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.