Surfshark: Fast & Secure VPN

Android

Surfshark B.V.

5.0

(278,634 total reviews)

Tools

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Negative Reviews

negative reviews found

What users complain about in Surfshark: Fast & Secure VPN

Users frequently report that Surfshark VPN disconnects unexpectedly or fails to hide their real IP address despite showing as connected. Many complain about poor customer support, difficulty canceling subscriptions, and unexpected charges due to auto-renewal. Other common issues include slow speeds, battery drain, and incompatibility with certain apps or websites.

VPN disconnects or leaks IPHigh
Poor customer supportHigh
Auto-renewal and billing issuesMedium

AI summary of 184 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Surfshark: Fast & Secure VPN?

Negative reviews on Surfshark: Fast & Secure VPN cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Surfshark: Fast & Secure VPN rated on Google Play Store?

Surfshark: Fast & Secure VPN has an average rating of 4.7 stars from 278,634 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Surfshark: Fast & Secure VPN have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Surfshark: Fast & Secure VPN, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Surfshark: Fast & Secure VPN worth installing in 2026?

Surfshark: Fast & Secure VPN is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Surfshark: Fast & Secure VPN?

Browse the Tools category to compare Surfshark: Fast & Secure VPN against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.