How to Cancel DB Navigator and Get a Refund
DB Navigator subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about DB Navigator billing.
Cancel DB Navigator on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find DB Navigator in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to DB Navigator until the current billing period ends, then it will not renew.
Cancel DB Navigator on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select DB Navigator from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling DB Navigator on its own does not stop billing, you must cancel the subscription here.
How to get a refund for DB Navigator
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the DB Navigator charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the DB Navigator purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What DB Navigator users report about billing
Users frequently complain about inaccurate or outdated train schedules, including delays and cancellations not being reflected in the app. Many also report poor customer service, login issues, and difficulties with ticket booking, especially for multiple passengers or bikes. The app's interface is criticized for being clunky, unintuitive, and lacking key features like saved traveler profiles or reliable real-time updates.
Summarized from 288 recent 1-3 star reviews. Read them before you renew.
DB Navigator cancellation: frequently asked questions
Does canceling DB Navigator stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date DB Navigator will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from DB Navigator?
Refunds are handled by Apple or Google, not by DB Navigator directly. On iPhone, go to reportaproblem.apple.com, sign in, find the DB Navigator charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is DB Navigator still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows DB Navigator as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my DB Navigator account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the DB Navigator app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to DB Navigator right after I cancel?
No. You keep full access to DB Navigator until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.