Tokopedia

iOS

TOKOPEDIA PT

5.0

(651,414 total reviews)

Shopping

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Tokopedia

Users frequently complain about difficulties withdrawing refunded balances, often due to failed verification processes or system errors. Many report poor customer service responsiveness and unhelpful support when resolving issues. Additional frustrations include app performance problems, misleading vouchers for new users, and complex withdrawal procedures requiring GoPay integration.

Refund withdrawal issuesHigh
Poor customer serviceHigh
App performance problemsMedium

AI summary of 163 recent 1-3 star reviews. Read the full reviews below.

Is Tokopedia legit and safe? See the trust verdict.

Is Tokopedia your app?

Get a free health report by email: trust verdict, store rating and the top complaint themes users hit.

Tools for developers Feature this app on our homepage

Fetching reviews, please wait...

Compare Tokopedia with another app

See side-by-side negative review analysis, rating breakdown, and complaint patterns.

Start a comparison →

Frequently Asked Questions

What do users complain about most in Tokopedia?

Negative reviews on Tokopedia cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Tokopedia rated on App Store?

Tokopedia has an average rating of 4.8 stars from 651,414 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Tokopedia have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Tokopedia, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Tokopedia worth installing in 2026?

Tokopedia is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Tokopedia?

Browse the Shopping category to compare Tokopedia against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.