How to Cancel Dynamics 365 for phones and Get a Refund
Dynamics 365 for phones subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Dynamics 365 for phones billing.
Cancel Dynamics 365 for phones on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Dynamics 365 for phones in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Dynamics 365 for phones until the current billing period ends, then it will not renew.
Cancel Dynamics 365 for phones on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Dynamics 365 for phones from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Dynamics 365 for phones on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Dynamics 365 for phones
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Dynamics 365 for phones charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Dynamics 365 for phones purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Dynamics 365 for phones users report about billing
Users frequently report that the app crashes, fails to open, or shuts down shortly after launching. Many complain about poor performance, describing it as slow, glitchy, and difficult to navigate due to a clunky interface. Others highlight issues with functionality, such as incomplete data display, login problems, and lack of optimization for mobile devices.
Summarized from 14 recent 1-3 star reviews. Read them before you renew.
Dynamics 365 for phones cancellation: frequently asked questions
Does canceling Dynamics 365 for phones stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Dynamics 365 for phones will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Dynamics 365 for phones?
Refunds are handled by Apple or Google, not by Dynamics 365 for phones directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Dynamics 365 for phones charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Dynamics 365 for phones still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Dynamics 365 for phones as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Dynamics 365 for phones account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Dynamics 365 for phones app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Dynamics 365 for phones right after I cancel?
No. You keep full access to Dynamics 365 for phones until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.