Urban Company: Home Services

iOS

Urban Company Limited

5.0

(1,144,063 total reviews)

Lifestyle

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Urban Company: Home Services

Users frequently complain about poor service quality, including unprofessional and unqualified technicians, last-minute cancellations, and lack of proper hygiene. Many also report issues with hidden charges, surge pricing, and difficulty obtaining refunds or warranty support. Customer service is often described as unresponsive or ineffective.

Unprofessional or unqualified techniciansHigh
Last-minute cancellations or no-showsHigh
Hidden charges and surge pricingMedium

AI summary of 270 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Urban Company: Home Services?

Negative reviews on Urban Company: Home Services cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Urban Company: Home Services rated on App Store?

Urban Company: Home Services has an average rating of 4.8 stars from 1,144,063 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Urban Company: Home Services have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Urban Company: Home Services, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Urban Company: Home Services worth installing in 2026?

Urban Company: Home Services is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Urban Company: Home Services?

Browse the Lifestyle category to compare Urban Company: Home Services against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.