Frontier Airlines

iOS

Frontier Airlines

5.0

(1,224,650 total reviews)

Travel

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Negative Reviews

negative reviews found

What users complain about in Frontier Airlines

Users frequently report technical issues with the Frontier Airlines app, including problems loading boarding passes, app freezes, and difficulties with flight changes or cancellations. Many complain about poor customer service, including unhelpful AI agents and lack of support during flight disruptions. Additional frustrations include forced app usage for check-in, hidden fees, and unreliable flight schedules.

Boarding pass not loadingHigh
App freezes or crashesHigh
Poor customer serviceMedium

AI summary of 127 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Frontier Airlines?

Negative reviews on Frontier Airlines cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Frontier Airlines rated on App Store?

Frontier Airlines has an average rating of 4.7 stars from 1,224,650 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Frontier Airlines have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Frontier Airlines, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Frontier Airlines worth installing in 2026?

Frontier Airlines is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Frontier Airlines?

Browse the Travel category to compare Frontier Airlines against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.