Virgin Australia

iOS

VIRGIN AUSTRALIA HOLDINGS PTY LIMITED

5.0

(33 total reviews)

Travel

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Virgin Australia

Users frequently complain about login and account access issues, difficulties with booking and seat selection, and poor app functionality including slow loading and crashes. Many also express frustration with hidden fees for seat selection and lack of useful features like flight tracking. Customer service and baggage handling problems are mentioned as well.

Login and account access issuesHigh
Booking and seat selection problemsHigh
App crashes and slow loadingMedium

AI summary of 294 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Virgin Australia?

Negative reviews on Virgin Australia cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Virgin Australia rated on App Store?

Virgin Australia has an average rating of 5.0 stars from 33 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Virgin Australia have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Virgin Australia, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Virgin Australia worth installing in 2026?

Virgin Australia is highly-rated overall with 5.0 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Virgin Australia?

Browse the Travel category to compare Virgin Australia against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.