identity

iOS

IDnow GmbH

5.0

(8,419 total reviews)

Utilities

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in identity

Users frequently report technical issues like app crashes, disconnections, and long waiting times during the identity verification process. Many complain about unprofessional or hard-to-understand staff, and poor video or audio quality during video calls. The app's reliability and user experience are major pain points, with multiple attempts often needed to complete the process.

Frequent app crashes/disconnectionsHigh
Unprofessional or unclear staffHigh
Long waiting timesMedium

AI summary of 33 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in identity?

Negative reviews on identity cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is identity rated on App Store?

identity has an average rating of 4.7 stars from 8,419 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does identity have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For identity, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is identity worth installing in 2026?

identity is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to identity?

Browse the Utilities category to compare identity against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.