How to Cancel UKG Ready and Get a Refund
UKG Ready subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about UKG Ready billing.
Cancel UKG Ready on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find UKG Ready in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to UKG Ready until the current billing period ends, then it will not renew.
Cancel UKG Ready on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select UKG Ready from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling UKG Ready on its own does not stop billing, you must cancel the subscription here.
How to get a refund for UKG Ready
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the UKG Ready charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the UKG Ready purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What UKG Ready users report about billing
Users frequently complain about login and authentication issues, including frequent forced password changes, lack of Face ID support, and being randomly logged out. The app is also criticized for being confusing, poorly designed, and unreliable, with frequent crashes and bugs. Many users express frustration with the app's functionality, such as difficulty clocking in, missing features like YTD pay summaries, and poor integration with other systems.
Summarized from 121 recent 1-3 star reviews. Read them before you renew.
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UKG Ready cancellation: frequently asked questions
Does canceling UKG Ready stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date UKG Ready will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from UKG Ready?
Refunds are handled by Apple or Google, not by UKG Ready directly. On iPhone, go to reportaproblem.apple.com, sign in, find the UKG Ready charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is UKG Ready still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows UKG Ready as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my UKG Ready account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the UKG Ready app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to UKG Ready right after I cancel?
No. You keep full access to UKG Ready until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.