How to Cancel HK Alexa Setup and Get a Refund
HK Alexa Setup subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about HK Alexa Setup billing.
Cancel HK Alexa Setup on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find HK Alexa Setup in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to HK Alexa Setup until the current billing period ends, then it will not renew.
Cancel HK Alexa Setup on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select HK Alexa Setup from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling HK Alexa Setup on its own does not stop billing, you must cancel the subscription here.
How to get a refund for HK Alexa Setup
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the HK Alexa Setup charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the HK Alexa Setup purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What HK Alexa Setup users report about billing
Users frequently report being unable to connect their Harman Kardon speakers to Amazon Alexa or Wi-Fi, rendering the devices nearly useless. Many complain about the app freezing, failing during setup, or not recognizing their network, even when other devices work fine. Several reviewers mention the app hasn't been updated in years, leading to compatibility issues with newer devices or operating systems.
Summarized from 45 recent 1-3 star reviews. Read them before you renew.
Better alternatives to HK Alexa Setup
Highly rated Music apps with the lowest share of negative reviews, from our weekly store data.
HK Alexa Setup cancellation: frequently asked questions
Does canceling HK Alexa Setup stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date HK Alexa Setup will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from HK Alexa Setup?
Refunds are handled by Apple or Google, not by HK Alexa Setup directly. On iPhone, go to reportaproblem.apple.com, sign in, find the HK Alexa Setup charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is HK Alexa Setup still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows HK Alexa Setup as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my HK Alexa Setup account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the HK Alexa Setup app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to HK Alexa Setup right after I cancel?
No. You keep full access to HK Alexa Setup until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.