How to Cancel Bonsai by Zoom and Get a Refund
Bonsai by Zoom subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Bonsai by Zoom billing.
Cancel Bonsai by Zoom on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Bonsai by Zoom in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Bonsai by Zoom until the current billing period ends, then it will not renew.
Cancel Bonsai by Zoom on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Bonsai by Zoom from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Bonsai by Zoom on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Bonsai by Zoom
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Bonsai by Zoom charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Bonsai by Zoom purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Bonsai by Zoom users report about billing
Users frequently report login issues, including being logged out constantly and inability to authenticate after updates. The app is criticized for lacking features available on the web version and being buggy, especially with expense tracking and time tracking. Many users also express frustration with Bonsai's payment handling and account verification processes.
Summarized from 37 recent 1-3 star reviews. Read them before you renew.
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Bonsai by Zoom cancellation: frequently asked questions
Does canceling Bonsai by Zoom stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Bonsai by Zoom will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Bonsai by Zoom?
Refunds are handled by Apple or Google, not by Bonsai by Zoom directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Bonsai by Zoom charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Bonsai by Zoom still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Bonsai by Zoom as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Bonsai by Zoom account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Bonsai by Zoom app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Bonsai by Zoom right after I cancel?
No. You keep full access to Bonsai by Zoom until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.