How to Cancel Hop - Enjoy The City and Get a Refund
Hop - Enjoy The City subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Hop - Enjoy The City billing.
Cancel Hop - Enjoy The City on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Hop - Enjoy The City in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Hop - Enjoy The City until the current billing period ends, then it will not renew.
Cancel Hop - Enjoy The City on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Hop - Enjoy The City from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Hop - Enjoy The City on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Hop - Enjoy The City
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Hop - Enjoy The City charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Hop - Enjoy The City purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Hop - Enjoy The City users report about billing
Users frequently complain about the app being excessively expensive, with many noting it charges significantly more than competitors. Many reviews report technical issues like scooters suddenly stopping mid-ride, faulty brakes, or not working at all, often in restricted areas. App functionality problems are common, including SMS verification failures, payment errors, and inaccurate scooter location/charge status on maps.
Summarized from 249 recent 1-3 star reviews. Read them before you renew.
Hop - Enjoy The City cancellation: frequently asked questions
Does canceling Hop - Enjoy The City stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Hop - Enjoy The City will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Hop - Enjoy The City?
Refunds are handled by Apple or Google, not by Hop - Enjoy The City directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Hop - Enjoy The City charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Hop - Enjoy The City still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Hop - Enjoy The City as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Hop - Enjoy The City account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Hop - Enjoy The City app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Hop - Enjoy The City right after I cancel?
No. You keep full access to Hop - Enjoy The City until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.