How to Cancel 楽天マート ‐ ネットスーパー and Get a Refund
楽天マート ‐ ネットスーパー subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about 楽天マート ‐ ネットスーパー billing.
Cancel 楽天マート ‐ ネットスーパー on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find 楽天マート ‐ ネットスーパー in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to 楽天マート ‐ ネットスーパー until the current billing period ends, then it will not renew.
Cancel 楽天マート ‐ ネットスーパー on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select 楽天マート ‐ ネットスーパー from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling 楽天マート ‐ ネットスーパー on its own does not stop billing, you must cancel the subscription here.
How to get a refund for 楽天マート ‐ ネットスーパー
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the 楽天マート ‐ ネットスーパー charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the 楽天マート ‐ ネットスーパー purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What 楽天マート ‐ ネットスーパー users report about billing
Users frequently complain about high delivery fees, poor product selection, and inconvenient delivery schedules. Many express dissatisfaction with the app's usability and the quality of customer service. Additionally, there are concerns about the handling of perishable items and the lack of popular products previously available.
Summarized from 44 recent 1-3 star reviews. Read them before you renew.
楽天マート ‐ ネットスーパー cancellation: frequently asked questions
Does canceling 楽天マート ‐ ネットスーパー stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date 楽天マート ‐ ネットスーパー will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from 楽天マート ‐ ネットスーパー?
Refunds are handled by Apple or Google, not by 楽天マート ‐ ネットスーパー directly. On iPhone, go to reportaproblem.apple.com, sign in, find the 楽天マート ‐ ネットスーパー charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is 楽天マート ‐ ネットスーパー still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows 楽天マート ‐ ネットスーパー as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my 楽天マート ‐ ネットスーパー account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the 楽天マート ‐ ネットスーパー app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to 楽天マート ‐ ネットスーパー right after I cancel?
No. You keep full access to 楽天マート ‐ ネットスーパー until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.