How to Cancel Mateus Mais and Get a Refund
Mateus Mais subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Mateus Mais billing.
Cancel Mateus Mais on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Mateus Mais in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Mateus Mais until the current billing period ends, then it will not renew.
Cancel Mateus Mais on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Mateus Mais from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Mateus Mais on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Mateus Mais
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Mateus Mais charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Mateus Mais purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Mateus Mais users report about billing
Users report frequent technical issues with the app, including bugs, crashes, and login problems. Many complain about missing features like store location options, product searches, and the ability to reorder previous purchases. Delivery and customer service problems, such as long wait times and missing items, are also common complaints.
Summarized from 313 recent 1-3 star reviews. Read them before you renew.
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Mateus Mais cancellation: frequently asked questions
Does canceling Mateus Mais stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Mateus Mais will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Mateus Mais?
Refunds are handled by Apple or Google, not by Mateus Mais directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Mateus Mais charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Mateus Mais still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Mateus Mais as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Mateus Mais account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Mateus Mais app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Mateus Mais right after I cancel?
No. You keep full access to Mateus Mais until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.