How to Cancel Collect Em All! and Get a Refund
Collect Em All! subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Collect Em All! billing.
Cancel Collect Em All! on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Collect Em All! in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Collect Em All! until the current billing period ends, then it will not renew.
Cancel Collect Em All! on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Collect Em All! from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Collect Em All! on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Collect Em All!
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Collect Em All! charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Collect Em All! purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Collect Em All! users report about billing
Users complain that the app does not match its advertised gameplay, featuring excessive and repetitive ads, and misleadingly promotes itself as a puzzle game when it is more like a match-3 game. Many also report technical issues and difficulty progressing without paying.
Summarized from 35 recent 1-3 star reviews. Read them before you renew.
Collect Em All! cancellation: frequently asked questions
Does canceling Collect Em All! stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Collect Em All! will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Collect Em All!?
Refunds are handled by Apple or Google, not by Collect Em All! directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Collect Em All! charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Collect Em All! still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Collect Em All! as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Collect Em All! account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Collect Em All! app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Collect Em All! right after I cancel?
No. You keep full access to Collect Em All! until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.