How to Cancel Treatwell Pro (per Business) and Get a Refund
Treatwell Pro (per Business) subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Treatwell Pro (per Business) billing.
Cancel Treatwell Pro (per Business) on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Treatwell Pro (per Business) in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Treatwell Pro (per Business) until the current billing period ends, then it will not renew.
Cancel Treatwell Pro (per Business) on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Treatwell Pro (per Business) from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Treatwell Pro (per Business) on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Treatwell Pro (per Business)
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Treatwell Pro (per Business) charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Treatwell Pro (per Business) purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Treatwell Pro (per Business) users report about billing
Users frequently complain about poor customer support, including unresponsive chat bots, lack of phone assistance, and delayed email responses. Many also report technical issues like app crashes, slow performance, and missing features compared to the previous version, Treatwell Connect. Additionally, users express frustration with unclear pricing, lack of notifications, and difficulties managing appointments.
Summarized from 23 recent 1-3 star reviews. Read them before you renew.
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Treatwell Pro (per Business) cancellation: frequently asked questions
Does canceling Treatwell Pro (per Business) stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Treatwell Pro (per Business) will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Treatwell Pro (per Business)?
Refunds are handled by Apple or Google, not by Treatwell Pro (per Business) directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Treatwell Pro (per Business) charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Treatwell Pro (per Business) still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Treatwell Pro (per Business) as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Treatwell Pro (per Business) account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Treatwell Pro (per Business) app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Treatwell Pro (per Business) right after I cancel?
No. You keep full access to Treatwell Pro (per Business) until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.