Trainline: Train & Bus Tickets

iOS

thetrainline

5.0

(365,105 total reviews)

Travel

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Trainline: Train & Bus Tickets

Users frequently complain about poor customer service, difficulties with refunds and compensation for delayed or cancelled trains, and technical issues with the app such as bugs and account management problems. Many also report hidden fees, policy changes without notification, and being overcharged for tickets.

Poor customer serviceHigh
Refund and compensation issuesHigh
App technical bugsMedium

AI summary of 10 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Trainline: Train & Bus Tickets?

Negative reviews on Trainline: Train & Bus Tickets cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Trainline: Train & Bus Tickets rated on App Store?

Trainline: Train & Bus Tickets has an average rating of 4.9 stars from 365,105 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Trainline: Train & Bus Tickets have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Trainline: Train & Bus Tickets, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Trainline: Train & Bus Tickets worth installing in 2026?

Trainline: Train & Bus Tickets is highly-rated overall with 4.9 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Trainline: Train & Bus Tickets?

Browse the Travel category to compare Trainline: Train & Bus Tickets against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.