J.P. Morgan Mobile

iOS

JPMorgan Chase & Co.

5.0

(6,969 total reviews)

Finance

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in J.P. Morgan Mobile

Users frequently complain about being redirected to the Chase app instead of being able to use the J.P. Morgan Mobile app, even for accounts that should be supported. Many report technical issues like app crashes, login problems, and missing basic features such as transaction date visibility and dark mode. There are also frustrations with poor customer support and the app's design being less functional compared to competitors.

Forced to use Chase appHigh
Technical glitches and crashesHigh
Missing basic featuresMedium

AI summary of 82 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in J.P. Morgan Mobile?

Negative reviews on J.P. Morgan Mobile cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is J.P. Morgan Mobile rated on App Store?

J.P. Morgan Mobile has an average rating of 4.8 stars from 6,969 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does J.P. Morgan Mobile have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For J.P. Morgan Mobile, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is J.P. Morgan Mobile worth installing in 2026?

J.P. Morgan Mobile is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to J.P. Morgan Mobile?

Browse the Finance category to compare J.P. Morgan Mobile against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.