Apple Store

iOS

Apple

4.0

(21,493 total reviews)

Shopping

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Apple Store

Users frequently complain about app functionality issues, poor customer service, and lack of updates or support for their devices. Many also express frustration with slow performance, bugs, and the inability to complete purchases or updates.

App update issuesHigh
Poor customer serviceMedium
Slow app performanceLow

AI summary of 420 recent 1-3 star reviews. Read the full reviews below.

Is Apple Store legit and safe? See the trust verdict.

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Frequently Asked Questions

What do users complain about most in Apple Store?

Negative reviews on Apple Store cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Apple Store rated on App Store?

Apple Store has an average rating of 3.5 stars from 21,493 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Apple Store have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Apple Store, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Apple Store worth installing in 2026?

Apple Store has a mixed rating of 3.5 stars. The negative reviews above are essential reading before installing because the app has substantial 1-3 star feedback that may signal structural issues.

What are alternatives to Apple Store?

Browse the Shopping category to compare Apple Store against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.