CVS Health

iOS

CVS Pharmacy

5.0

(1,603,179 total reviews)

Medical

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in CVS Health

Users frequently complain about the CVS Health app being difficult to navigate, with a clunky search function and poor design. Many report issues with prescription management, including refills not being ready or disappearing from the app. Customer service is also a major pain point, with users frustrated by the lack of live support and unresponsive staff.

Poor app navigation and designHigh
Prescription management problemsHigh
Lack of customer service supportMedium

AI summary of 198 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in CVS Health?

Negative reviews on CVS Health cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is CVS Health rated on App Store?

CVS Health has an average rating of 4.7 stars from 1,603,179 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does CVS Health have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For CVS Health, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is CVS Health worth installing in 2026?

CVS Health is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to CVS Health?

Browse the Medical category to compare CVS Health against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.