My Medibank

iOS

Medibank Private Limited

5.0

(160,765 total reviews)

Health & Fitness

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in My Medibank

Users frequently complain about excessive security measures like mandatory SMS verification codes and biometric login failures, making the app cumbersome to use. Many report payment issues, including declined claims, slow processing, and problems with automatic payments. The app is also criticized for being buggy, slow, and lacking user-friendly features like remembering frequent providers or pre-filling forms.

Excessive security measuresHigh
Payment processing issuesHigh
Buggy and slow appMedium

AI summary of 294 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in My Medibank?

Negative reviews on My Medibank cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is My Medibank rated on App Store?

My Medibank has an average rating of 4.7 stars from 160,765 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does My Medibank have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For My Medibank, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is My Medibank worth installing in 2026?

My Medibank is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to My Medibank?

Browse the Health & Fitness category to compare My Medibank against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.