How to Cancel Citymapper: All Live Transit and Get a Refund
Citymapper: All Live Transit subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Citymapper: All Live Transit billing.
Cancel Citymapper: All Live Transit on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Citymapper: All Live Transit in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Citymapper: All Live Transit until the current billing period ends, then it will not renew.
Cancel Citymapper: All Live Transit on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Citymapper: All Live Transit from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Citymapper: All Live Transit on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Citymapper: All Live Transit
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Citymapper: All Live Transit charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Citymapper: All Live Transit purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Citymapper: All Live Transit users report about billing
Users frequently complain about inaccurate real-time data for buses and trains, leading to missed connections and unnecessary delays. Many report the app crashes frequently or provides incorrect route suggestions that are less efficient than known alternatives. Several reviews mention the app has declined in reliability over time, with deleted saved routes and persistent cookie consent prompts adding to frustration.
Summarized from 135 recent 1-3 star reviews. Read them before you renew.
Citymapper: All Live Transit cancellation: frequently asked questions
Does canceling Citymapper: All Live Transit stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Citymapper: All Live Transit will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Citymapper: All Live Transit?
Refunds are handled by Apple or Google, not by Citymapper: All Live Transit directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Citymapper: All Live Transit charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Citymapper: All Live Transit still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Citymapper: All Live Transit as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Citymapper: All Live Transit account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Citymapper: All Live Transit app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Citymapper: All Live Transit right after I cancel?
No. You keep full access to Citymapper: All Live Transit until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.