How to Cancel Play24 and Get a Refund
Play24 subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Play24 billing.
Cancel Play24 on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Play24 in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Play24 until the current billing period ends, then it will not renew.
Cancel Play24 on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Play24 from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Play24 on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Play24
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Play24 charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Play24 purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Play24 users report about billing
Users frequently complain about delayed activation of paid data packages, leading to unexpected charges as the app consumes account funds instead. Many report poor customer service, including unresponsive AI chatbots and difficulty reaching human support. Technical issues like app crashes, slow internet speeds, and missing account information are also common frustrations.
Summarized from 299 recent 1-3 star reviews. Read them before you renew.
Play24 cancellation: frequently asked questions
Does canceling Play24 stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Play24 will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Play24?
Refunds are handled by Apple or Google, not by Play24 directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Play24 charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Play24 still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Play24 as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Play24 account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Play24 app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Play24 right after I cancel?
No. You keep full access to Play24 until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.