Zoom Workplace

iOS

Zoom Communications, Inc.

5.0

(162,380 total reviews)

Business

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Zoom Workplace

Users frequently report that the Zoom Workplace app fails to function properly on mobile devices, with issues like freezing, crashing, or not loading. Many complain about poor audio quality, abrupt meeting drops, and difficulties joining or scheduling meetings. A significant number of users are frustrated with the app's shift to 'AI-first' features, which they feel complicates the interface and removes useful options.

Mobile app not workingHigh
Audio and connection issuesHigh
Unwanted AI featuresMedium

AI summary of 207 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Zoom Workplace?

Negative reviews on Zoom Workplace cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Zoom Workplace rated on App Store?

Zoom Workplace has an average rating of 4.6 stars from 162,380 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Zoom Workplace have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Zoom Workplace, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Zoom Workplace worth installing in 2026?

Zoom Workplace is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Zoom Workplace?

Browse the Business category to compare Zoom Workplace against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.