GOV.UK One Login

iOS

Government Digital Service

4.0

(151,152 total reviews)

Utilities

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in GOV.UK One Login

Users frequently complain about difficulties with identity verification, particularly when scanning passports or taking selfies. Many find the app's instructions unclear and the overall process unnecessarily complicated. Technical issues like errors during photo verification and compatibility problems with iOS updates are also common frustrations.

Difficult identity verificationHigh
Unclear instructionsMedium
Technical errorsMedium

AI summary of 389 recent 1-3 star reviews. Read the full reviews below.

Is GOV.UK One Login legit and safe? See the trust verdict.

Is GOV.UK One Login your app?

Get a free health report by email: trust verdict, store rating and the top complaint themes users hit.

Tools for developers Feature this app on our homepage

Fetching reviews, please wait...

Compare GOV.UK One Login with another app

See side-by-side negative review analysis, rating breakdown, and complaint patterns.

Start a comparison →

Frequently Asked Questions

What do users complain about most in GOV.UK One Login?

Negative reviews on GOV.UK One Login cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is GOV.UK One Login rated on App Store?

GOV.UK One Login has an average rating of 4.2 stars from 151,152 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does GOV.UK One Login have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For GOV.UK One Login, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is GOV.UK One Login worth installing in 2026?

GOV.UK One Login is well-rated overall with 4.2 stars. Read the negative reviews above before installing to see if the recurring complaints affect your specific use case (platform, country, payment method).

What are alternatives to GOV.UK One Login?

Browse the Utilities category to compare GOV.UK One Login against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.