How to Cancel Mobile JKN and Get a Refund
Mobile JKN subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Mobile JKN billing.
Cancel Mobile JKN on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Mobile JKN in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Mobile JKN until the current billing period ends, then it will not renew.
Cancel Mobile JKN on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Mobile JKN from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Mobile JKN on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Mobile JKN
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Mobile JKN charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Mobile JKN purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Mobile JKN users report about billing
Users frequently complain about the app being slow, buggy, and often unusable when trying to register for medical services or check schedules. Many report errors during login, offline issues despite good internet, and failed attempts to secure appointments. The app is also criticized for being unreliable during urgent situations and not working well on older or non-rooted devices.
Summarized from 271 recent 1-3 star reviews. Read them before you renew.
Mobile JKN cancellation: frequently asked questions
Does canceling Mobile JKN stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Mobile JKN will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Mobile JKN?
Refunds are handled by Apple or Google, not by Mobile JKN directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Mobile JKN charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Mobile JKN still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Mobile JKN as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Mobile JKN account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Mobile JKN app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Mobile JKN right after I cancel?
No. You keep full access to Mobile JKN until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.