How to Cancel Vivo Easy: Plano Celular and Get a Refund
Vivo Easy: Plano Celular subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Vivo Easy: Plano Celular billing.
Cancel Vivo Easy: Plano Celular on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Vivo Easy: Plano Celular in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Vivo Easy: Plano Celular until the current billing period ends, then it will not renew.
Cancel Vivo Easy: Plano Celular on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Vivo Easy: Plano Celular from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Vivo Easy: Plano Celular on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Vivo Easy: Plano Celular
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Vivo Easy: Plano Celular charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Vivo Easy: Plano Celular purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Vivo Easy: Plano Celular users report about billing
Users frequently report issues with logging into the app, including not receiving SMS verification codes and being redirected between Vivo Easy and the main Vivo app. Many complain about poor app functionality, such as slow performance, inability to access features, and frequent errors. Additionally, there are complaints about poor customer service and unresolved technical issues.
Summarized from 122 recent 1-3 star reviews. Read them before you renew.
Vivo Easy: Plano Celular cancellation: frequently asked questions
Does canceling Vivo Easy: Plano Celular stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Vivo Easy: Plano Celular will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Vivo Easy: Plano Celular?
Refunds are handled by Apple or Google, not by Vivo Easy: Plano Celular directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Vivo Easy: Plano Celular charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Vivo Easy: Plano Celular still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Vivo Easy: Plano Celular as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Vivo Easy: Plano Celular account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Vivo Easy: Plano Celular app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Vivo Easy: Plano Celular right after I cancel?
No. You keep full access to Vivo Easy: Plano Celular until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.