How to Cancel Alibaba.com - Mercado B2B and Get a Refund
Alibaba.com - Mercado B2B subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Alibaba.com - Mercado B2B billing.
Cancel Alibaba.com - Mercado B2B on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Alibaba.com - Mercado B2B in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Alibaba.com - Mercado B2B until the current billing period ends, then it will not renew.
Cancel Alibaba.com - Mercado B2B on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Alibaba.com - Mercado B2B from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Alibaba.com - Mercado B2B on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Alibaba.com - Mercado B2B
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Alibaba.com - Mercado B2B charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Alibaba.com - Mercado B2B purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Alibaba.com - Mercado B2B users report about billing
Users frequently complain about Alibaba.com's poor buyer protection, with many reporting scams, receiving wrong or undelivered items, and having no recourse against dishonest sellers. Shipping delays, excessive fees (including unexpected taxes and high shipping costs), and a complicated refund process with tight deadlines are also major frustrations. The app itself is criticized for being buggy, slow, and less functional than the desktop site.
Summarized from 97 recent 1-3 star reviews. Read them before you renew.
Alibaba.com - Mercado B2B cancellation: frequently asked questions
Does canceling Alibaba.com - Mercado B2B stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Alibaba.com - Mercado B2B will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Alibaba.com - Mercado B2B?
Refunds are handled by Apple or Google, not by Alibaba.com - Mercado B2B directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Alibaba.com - Mercado B2B charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Alibaba.com - Mercado B2B still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Alibaba.com - Mercado B2B as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Alibaba.com - Mercado B2B account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Alibaba.com - Mercado B2B app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Alibaba.com - Mercado B2B right after I cancel?
No. You keep full access to Alibaba.com - Mercado B2B until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.