How to Cancel Carvana: Buy/Sell Used Cars and Get a Refund
Carvana: Buy/Sell Used Cars subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Carvana: Buy/Sell Used Cars billing.
Cancel Carvana: Buy/Sell Used Cars on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Carvana: Buy/Sell Used Cars in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Carvana: Buy/Sell Used Cars until the current billing period ends, then it will not renew.
Cancel Carvana: Buy/Sell Used Cars on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Carvana: Buy/Sell Used Cars from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Carvana: Buy/Sell Used Cars on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Carvana: Buy/Sell Used Cars
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Carvana: Buy/Sell Used Cars charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Carvana: Buy/Sell Used Cars purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Carvana: Buy/Sell Used Cars users report about billing
Users frequently report issues with the app's functionality, including login problems, poor search filters, and frequent crashes. Many complain about Carvana's business practices, such as lowball trade-in offers, inaccurate car descriptions, and delayed refunds. Several reviews mention poor vehicle condition upon delivery, with some cars having undisclosed mechanical issues.
Summarized from 118 recent 1-3 star reviews. Read them before you renew.
Carvana: Buy/Sell Used Cars cancellation: frequently asked questions
Does canceling Carvana: Buy/Sell Used Cars stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Carvana: Buy/Sell Used Cars will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Carvana: Buy/Sell Used Cars?
Refunds are handled by Apple or Google, not by Carvana: Buy/Sell Used Cars directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Carvana: Buy/Sell Used Cars charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Carvana: Buy/Sell Used Cars still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Carvana: Buy/Sell Used Cars as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Carvana: Buy/Sell Used Cars account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Carvana: Buy/Sell Used Cars app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Carvana: Buy/Sell Used Cars right after I cancel?
No. You keep full access to Carvana: Buy/Sell Used Cars until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.