Hotels.com: Book Hotel Deals

Hotels.com: Book Hotel Deals

Android

Hotels.com LP

(1,043,302 total reviews)
Travel & Local

Negative Reviews

0

negative reviews found

What users complain about in Hotels.com: Book Hotel Deals

Users frequently report poor customer service, including unhelpful responses and difficulty getting refunds. Many complain about misleading hotel descriptions, last-minute cancellations, and rooms not being available upon arrival. Technical issues with the app, such as payment errors and inability to contact support, are also common.

  • Poor customer serviceHigh
  • Misleading hotel descriptionsHigh
  • Rooms unavailable at arrivalMedium

AI summary of 136 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Hotels.com: Book Hotel Deals?

Negative reviews on Hotels.com: Book Hotel Deals cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Hotels.com: Book Hotel Deals rated on Google Play Store?

Hotels.com: Book Hotel Deals has an average rating of 4.8 stars from 1,043,302 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Hotels.com: Book Hotel Deals have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Hotels.com: Book Hotel Deals, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Hotels.com: Book Hotel Deals worth installing in 2026?

Hotels.com: Book Hotel Deals is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Hotels.com: Book Hotel Deals?

Browse the Travel & Local category to compare Hotels.com: Book Hotel Deals against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.

Hotels.com: Book Hotel Deals: รีวิวเชิงลบและสิ่งที่ผู้ใช้ร้องเรียน (Google Play) | Unstar