How to Cancel CGTN – China Global TV Network and Get a Refund
CGTN – China Global TV Network subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about CGTN – China Global TV Network billing.
Cancel CGTN – China Global TV Network on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find CGTN – China Global TV Network in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to CGTN – China Global TV Network until the current billing period ends, then it will not renew.
Cancel CGTN – China Global TV Network on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select CGTN – China Global TV Network from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling CGTN – China Global TV Network on its own does not stop billing, you must cancel the subscription here.
How to get a refund for CGTN – China Global TV Network
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the CGTN – China Global TV Network charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the CGTN – China Global TV Network purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What CGTN – China Global TV Network users report about billing
Users frequently complain about limited content access, particularly missing older shows and non-French channels. Technical issues like app crashes, update problems, and inability to download videos are also common. Some express dissatisfaction with the app's focus on Chinese content over Western or French programming.
Summarized from 93 recent 1-3 star reviews. Read them before you renew.
CGTN – China Global TV Network cancellation: frequently asked questions
Does canceling CGTN – China Global TV Network stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date CGTN – China Global TV Network will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from CGTN – China Global TV Network?
Refunds are handled by Apple or Google, not by CGTN – China Global TV Network directly. On iPhone, go to reportaproblem.apple.com, sign in, find the CGTN – China Global TV Network charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is CGTN – China Global TV Network still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows CGTN – China Global TV Network as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my CGTN – China Global TV Network account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the CGTN – China Global TV Network app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to CGTN – China Global TV Network right after I cancel?
No. You keep full access to CGTN – China Global TV Network until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.