Jetstar

Android

Jetstar Airways Pty. Ltd.

5.0

(35,623 total reviews)

Travel & Local

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in Jetstar

Users frequently report technical issues with the Jetstar app, including problems with check-in, boarding passes, and payment processing. Many complain about the app's poor functionality, such as constant crashes, forced updates, and redirects to the website. Additionally, there are numerous complaints about customer service, unexpected fees, and lack of support for basic features like multiple ticket purchases.

Check-in and boarding pass issuesHigh
App crashes or doesn't loadHigh
Poor customer service and feesMedium

AI summary of 120 recent 1-3 star reviews. Read the full reviews below.

Is Jetstar legit and safe? See the trust verdict.

Is Jetstar your app?

Get a free health report by email: trust verdict, store rating and the top complaint themes users hit.

Tools for developers Feature this app on our homepage

Fetching reviews, please wait...

Compare Jetstar with another app

See side-by-side negative review analysis, rating breakdown, and complaint patterns.

Start a comparison →

Frequently Asked Questions

What do users complain about most in Jetstar?

Negative reviews on Jetstar cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Jetstar rated on Google Play Store?

Jetstar has an average rating of 4.6 stars from 35,623 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Jetstar have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Jetstar, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Jetstar worth installing in 2026?

Jetstar is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Jetstar?

Browse the Travel & Local category to compare Jetstar against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.