How to Cancel Brainy Escape Quest and Get a Refund
Brainy Escape Quest subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Brainy Escape Quest billing.
Cancel Brainy Escape Quest on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Brainy Escape Quest in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Brainy Escape Quest until the current billing period ends, then it will not renew.
Cancel Brainy Escape Quest on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Brainy Escape Quest from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Brainy Escape Quest on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Brainy Escape Quest
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Brainy Escape Quest charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Brainy Escape Quest purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Brainy Escape Quest users report about billing
Users frequently complain about excessive ads interrupting gameplay, with many mentioning ads on loading screens and during levels. Other common issues include inappropriate content, technical problems like crashes and long loading times, and dissatisfaction with certain game mechanics or levels.
Summarized from 170 recent 1-3 star reviews. Read them before you renew.
Brainy Escape Quest cancellation: frequently asked questions
Does canceling Brainy Escape Quest stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Brainy Escape Quest will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Brainy Escape Quest?
Refunds are handled by Apple or Google, not by Brainy Escape Quest directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Brainy Escape Quest charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Brainy Escape Quest still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Brainy Escape Quest as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Brainy Escape Quest account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Brainy Escape Quest app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Brainy Escape Quest right after I cancel?
No. You keep full access to Brainy Escape Quest until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.