NHS App

Android

NHS Digital

3.0

(48,173 total reviews)

Medical

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in NHS App

Users frequently complain about difficulties with the identity verification process, login issues, and the app's overall reliability. Many report problems with receiving verification codes, being locked out, or encountering blank screens. Others mention the app's lack of accessibility for people with disabilities or poor digital skills.

Login and verification problemsHigh
App crashes or doesn't openHigh
Poor accessibility for disabilitiesMedium

AI summary of 321 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in NHS App?

Negative reviews on NHS App cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is NHS App rated on Google Play Store?

NHS App has an average rating of 3.2 stars from 48,173 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does NHS App have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For NHS App, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is NHS App worth installing in 2026?

NHS App has a mixed rating of 3.2 stars. The negative reviews above are essential reading before installing because the app has substantial 1-3 star feedback that may signal structural issues.

What are alternatives to NHS App?

Browse the Medical category to compare NHS App against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.