How to Cancel PureTune: Offline Music and Get a Refund
PureTune: Offline Music subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about PureTune: Offline Music billing.
Cancel PureTune: Offline Music on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find PureTune: Offline Music in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to PureTune: Offline Music until the current billing period ends, then it will not renew.
Cancel PureTune: Offline Music on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select PureTune: Offline Music from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling PureTune: Offline Music on its own does not stop billing, you must cancel the subscription here.
How to get a refund for PureTune: Offline Music
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the PureTune: Offline Music charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the PureTune: Offline Music purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What PureTune: Offline Music users report about billing
Users frequently complain about the inability to delete downloaded songs, issues with downloading music, and excessive ads interrupting playback. Other common problems include difficulty searching for music and the app not functioning as expected.
Summarized from 27 recent 1-3 star reviews. Read them before you renew.
PureTune: Offline Music cancellation: frequently asked questions
Does canceling PureTune: Offline Music stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date PureTune: Offline Music will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from PureTune: Offline Music?
Refunds are handled by Apple or Google, not by PureTune: Offline Music directly. On iPhone, go to reportaproblem.apple.com, sign in, find the PureTune: Offline Music charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is PureTune: Offline Music still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows PureTune: Offline Music as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my PureTune: Offline Music account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the PureTune: Offline Music app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to PureTune: Offline Music right after I cancel?
No. You keep full access to PureTune: Offline Music until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.