How to Cancel Sage HR and Get a Refund
Sage HR subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Sage HR billing.
Cancel Sage HR on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Sage HR in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Sage HR until the current billing period ends, then it will not renew.
Cancel Sage HR on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Sage HR from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Sage HR on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Sage HR
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Sage HR charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Sage HR purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Sage HR users report about billing
Users frequently report login issues, including password loops, incorrect email/password errors, and problems with two-factor authentication. Many complain about the app crashing, lacking key features like full payslip visibility, and being difficult to use overall. Some also mention poor customer support and frequent password reset requirements.
Summarized from 203 recent 1-3 star reviews. Read them before you renew.
Sage HR cancellation: frequently asked questions
Does canceling Sage HR stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Sage HR will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Sage HR?
Refunds are handled by Apple or Google, not by Sage HR directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Sage HR charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Sage HR still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Sage HR as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Sage HR account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Sage HR app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Sage HR right after I cancel?
No. You keep full access to Sage HR until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.