How to Cancel National Express Coach and Get a Refund
National Express Coach subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about National Express Coach billing.
Cancel National Express Coach on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find National Express Coach in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to National Express Coach until the current billing period ends, then it will not renew.
Cancel National Express Coach on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select National Express Coach from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling National Express Coach on its own does not stop billing, you must cancel the subscription here.
How to get a refund for National Express Coach
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the National Express Coach charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the National Express Coach purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What National Express Coach users report about billing
Users frequently report technical issues with the app, including booking errors, inability to retrieve tickets, and poor functionality. Many complain about additional fees, unreliable customer service, and lack of basic features like account login and ticket storage. The coaches themselves are also criticized for being uncomfortable, late, and poorly maintained.
Summarized from 177 recent 1-3 star reviews. Read them before you renew.
National Express Coach cancellation: frequently asked questions
Does canceling National Express Coach stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date National Express Coach will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from National Express Coach?
Refunds are handled by Apple or Google, not by National Express Coach directly. On iPhone, go to reportaproblem.apple.com, sign in, find the National Express Coach charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is National Express Coach still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows National Express Coach as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my National Express Coach account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the National Express Coach app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to National Express Coach right after I cancel?
No. You keep full access to National Express Coach until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.