Mobile Passport Control

Android

U.S. Customs and Border Protection

5.0

(136,063 total reviews)

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Negative Reviews

negative reviews found

What users complain about in Mobile Passport Control

Users frequently report that the app does not provide a dedicated line, rendering it ineffective compared to regular passport control. Many encounter technical issues, such as errors when submitting information, passport scanning failures, or app crashes. Additionally, some users find the app unsupported at certain airports or unclear in its instructions.

No dedicated lineHigh
Technical errorsHigh
Passport scanning issuesMedium

AI summary of 140 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Mobile Passport Control?

Negative reviews on Mobile Passport Control cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Mobile Passport Control rated on Google Play Store?

Mobile Passport Control has an average rating of 4.9 stars from 136,063 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Mobile Passport Control have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Mobile Passport Control, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Mobile Passport Control worth installing in 2026?

Mobile Passport Control is highly-rated overall with 4.9 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Mobile Passport Control?

Browse the Viatges i info local category to compare Mobile Passport Control against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.