TfL Go: Plan, Pay, Travel

Android

Transport for London (TfL)

4.0

(46,979 total reviews)

Maps & Navigation

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in TfL Go: Plan, Pay, Travel

Users frequently report issues with payment functionality, including difficulties removing expired cards, failed top-ups, and unauthorized charges. Many complain about unreliable journey planning, inaccurate live bus tracking, and lack of notifications for disruptions. Login problems, especially with multi-factor authentication SMS delays, and poor customer support are also common frustrations.

Payment and top-up failuresHigh
Unreliable journey planningMedium
Login and MFA issuesMedium

AI summary of 307 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in TfL Go: Plan, Pay, Travel?

Negative reviews on TfL Go: Plan, Pay, Travel cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is TfL Go: Plan, Pay, Travel rated on Google Play Store?

TfL Go: Plan, Pay, Travel has an average rating of 4.4 stars from 46,979 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does TfL Go: Plan, Pay, Travel have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For TfL Go: Plan, Pay, Travel, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is TfL Go: Plan, Pay, Travel worth installing in 2026?

TfL Go: Plan, Pay, Travel is well-rated overall with 4.4 stars. Read the negative reviews above before installing to see if the recurring complaints affect your specific use case (platform, country, payment method).

What are alternatives to TfL Go: Plan, Pay, Travel?

Browse the Maps & Navigation category to compare TfL Go: Plan, Pay, Travel against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.