How to Cancel AIS eMemo and Get a Refund
AIS eMemo subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about AIS eMemo billing.
Cancel AIS eMemo on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find AIS eMemo in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to AIS eMemo until the current billing period ends, then it will not renew.
Cancel AIS eMemo on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select AIS eMemo from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling AIS eMemo on its own does not stop billing, you must cancel the subscription here.
How to get a refund for AIS eMemo
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the AIS eMemo charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the AIS eMemo purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
AIS eMemo cancellation: frequently asked questions
Does canceling AIS eMemo stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date AIS eMemo will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from AIS eMemo?
Refunds are handled by Apple or Google, not by AIS eMemo directly. On iPhone, go to reportaproblem.apple.com, sign in, find the AIS eMemo charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is AIS eMemo still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows AIS eMemo as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my AIS eMemo account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the AIS eMemo app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to AIS eMemo right after I cancel?
No. You keep full access to AIS eMemo until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.