How to Cancel Heads Up! Netflix Edition and Get a Refund
Heads Up! Netflix Edition subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Heads Up! Netflix Edition billing.
Cancel Heads Up! Netflix Edition on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Heads Up! Netflix Edition in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Heads Up! Netflix Edition until the current billing period ends, then it will not renew.
Cancel Heads Up! Netflix Edition on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Heads Up! Netflix Edition from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Heads Up! Netflix Edition on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Heads Up! Netflix Edition
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Heads Up! Netflix Edition charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Heads Up! Netflix Edition purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Heads Up! Netflix Edition users report about billing
Users complain about frequent app malfunctions, including loading issues and bugs that disrupt gameplay. Many feel the game lacks variety, missing popular shows and categories, and requires a Netflix subscription. Some also express frustration with the email requirement and the inability to access previously purchased decks.
Summarized from 12 recent 1-3 star reviews. Read them before you renew.
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Heads Up! Netflix Edition cancellation: frequently asked questions
Does canceling Heads Up! Netflix Edition stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Heads Up! Netflix Edition will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Heads Up! Netflix Edition?
Refunds are handled by Apple or Google, not by Heads Up! Netflix Edition directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Heads Up! Netflix Edition charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Heads Up! Netflix Edition still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Heads Up! Netflix Edition as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Heads Up! Netflix Edition account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Heads Up! Netflix Edition app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Heads Up! Netflix Edition right after I cancel?
No. You keep full access to Heads Up! Netflix Edition until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.