How to Cancel My Optus and Get a Refund
My Optus subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about My Optus billing.
Cancel My Optus on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find My Optus in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to My Optus until the current billing period ends, then it will not renew.
Cancel My Optus on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select My Optus from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling My Optus on its own does not stop billing, you must cancel the subscription here.
How to get a refund for My Optus
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the My Optus charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the My Optus purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What My Optus users report about billing
Users frequently complain about the app's poor functionality, including constant glitches, login issues, and inability to perform basic tasks like paying bills or downloading PDFs. Many also report frustrating customer service experiences, with slow responses and unresolved billing problems. Network coverage and unexpected price increases are additional pain points mentioned by reviewers.
Summarized from 320 recent 1-3 star reviews. Read them before you renew.
My Optus cancellation: frequently asked questions
Does canceling My Optus stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date My Optus will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from My Optus?
Refunds are handled by Apple or Google, not by My Optus directly. On iPhone, go to reportaproblem.apple.com, sign in, find the My Optus charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is My Optus still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows My Optus as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my My Optus account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the My Optus app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to My Optus right after I cancel?
No. You keep full access to My Optus until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.