Sephora - Beauty Make-Up, Skin

iOS

Sephora

5.0

(3,325 total reviews)

Shopping

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Negative Reviews

negative reviews found

What users complain about in Sephora - Beauty Make-Up, Skin

Users frequently report technical issues with the app, including errors when accessing product details, problems with checkout and payment, and difficulties applying promo codes. Many also complain about poor customer service, misleading stock availability, and inadequate free samples despite high spending. The app's functionality for in-store pickup and address management is also a common frustration.

App crashes or product errorsHigh
Checkout and payment problemsHigh
Promo code and discount issuesMedium

AI summary of 142 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Sephora - Beauty Make-Up, Skin?

Negative reviews on Sephora - Beauty Make-Up, Skin cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Sephora - Beauty Make-Up, Skin rated on App Store?

Sephora - Beauty Make-Up, Skin has an average rating of 4.6 stars from 3,325 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Sephora - Beauty Make-Up, Skin have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Sephora - Beauty Make-Up, Skin, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Sephora - Beauty Make-Up, Skin worth installing in 2026?

Sephora - Beauty Make-Up, Skin is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Sephora - Beauty Make-Up, Skin?

Browse the Shopping category to compare Sephora - Beauty Make-Up, Skin against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.