How to Cancel Online Chat: DUO Chat and Get a Refund
Online Chat: DUO Chat subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Online Chat: DUO Chat billing.
Cancel Online Chat: DUO Chat on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Online Chat: DUO Chat in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Online Chat: DUO Chat until the current billing period ends, then it will not renew.
Cancel Online Chat: DUO Chat on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Online Chat: DUO Chat from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Online Chat: DUO Chat on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Online Chat: DUO Chat
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Online Chat: DUO Chat charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Online Chat: DUO Chat purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Online Chat: DUO Chat users report about billing
Users frequently complain about excessive ads interrupting every action, fake profiles or bots posing as real people, and technical issues like app crashes or errors. Many feel the app is a scam due to these problems.
Summarized from 204 recent 1-3 star reviews. Read them before you renew.
Online Chat: DUO Chat cancellation: frequently asked questions
Does canceling Online Chat: DUO Chat stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Online Chat: DUO Chat will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Online Chat: DUO Chat?
Refunds are handled by Apple or Google, not by Online Chat: DUO Chat directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Online Chat: DUO Chat charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Online Chat: DUO Chat still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Online Chat: DUO Chat as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Online Chat: DUO Chat account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Online Chat: DUO Chat app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Online Chat: DUO Chat right after I cancel?
No. You keep full access to Online Chat: DUO Chat until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.